Pooled Energy will send you monthly bills (electronically by email) for both your Electricity usage and Pool Services in a single, bundled bill. 

 

Electricity

We bill you monthly based on actual readings of your electricity usage, where available, and estimates in between readings.  

 

Your electricity meter will continue to be read by your current meter-reader, such as Ausgrid, Endeavour and Essential Energy in NSW. These companies are the Distribution Network Service Providers (DNSPs) and owners of the “poles and wires” of the electricity network, which also includes your electricity meter.

 

The DNSP, as well as providing a periodic, actual, meter reading, also provides an estimated reading of your monthly usage based on your historical metering data. When we receive an actual read from your electricity meter, we will reconcile the amount we have billed with the data received and make adjustment on your bill accordingly. This ’true-up’ is typically every 3 months.

 

Please be aware that the bills in approximately your first 3-months with Pooled Energy may be higher than you expect, ahead of the first ‘true-up’. This can happen because your DNSP is estimating your present electricity consumption based on your historical usage prior to the energy savings that come with Pooled Energy’s automation of your pool equipment.

 

Pool Services

For Pool Services, the bill you get will depend upon the type of contract you have with us. It will typically consist of:-

 

1. A monthly fee for the basic service which includes the Automation, Monitoring, Control and Energy Management of your pool and its equipment, access to our Help Desk and use of the Pool App.

 

2. Fees for any chemicals we have supplied to you, as well as a fee for loading them into the pool, if you have asked us to do so. The fee is based on actual usage in excess of any quantities or services that were included in (1) above.

 

3. Fees for any equipment we have supplied for your pool in excess of any that were included in (1) above.

 

4. Fees for any other installation, pool cleaning or other services we have supplied to you in excess of any that were included in (1) above.